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My situation is a little bit different! I'm from Bulgaria and I thought I closed my td bank account but something happened and my employer deposited my final paycheck in that account... so i asked you if you can make me a new card and send it to me in Bulgaria... and you did and I am very grateful for that! But now the problem is that the new card does not work with the old passcode and there is nothing in the envelope that tells me the new one! Can you tell me if it's a new code or the card is not activated or something like that... Thank you very much!
August 24, 2015 01:54:12 PM
In reply to Mariyan, Gabrovo
Welcome to TD Helps, Mariyan. We are happy to point you in the right direction with your question today.
If you received a new TD Debit Card and you are looking to activate your card, our Visa Debit Card activation line can be reached at 888-553-4122. You'll need your card number and the last four digits of your US Social Security number. Please see additional information about how to activate your card here: http://bit.ly/1FZhWQn.
If you're not able to access this number from India or don’t have a US Social Security number, don't worry! You're more than welcome to contact us directly. To contact Customer Service 24 hours a day, 7 days a week from outside the United States, please dial direct 1-856-751-9000 or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518.
If this is not a new TD Debit Card, but you're having trouble using your current TD Debit Card while you're abroad, there may be a hold placed on your card because we were not notified that you would be using your TD Debit Card outside the United States. We encourage you to contact us by telephone to have the hold removed and your debit card notated immediately.
Or, if this is the case and you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled and would like to, please call us 24/7 using the numbers listed above to enroll in Online Banking.
Thanks for reaching out, Mariyan. Have a nice day.
Alara B, Mount Laurel
August 24, 2015 01:55:30 PM