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Lisa, Fair Lawn
December 30, 2017 07:14:53 AM
In reply to Lisa, Fair Lawn
It's great to hear from you this morning, Lisa.
We apologize for any confusion you may be experiencing with your account, and we'll be more than happy to connect you with one of our knowledgeable Specialist.
TD Helps is unfortunately not considered a secure forum of contact, and while we'd like to assist you directly with your concerns, please understand that we are currently unable to access your account or personal information. However, please don't worry, as we have a couple different ways in which you're able to connect with us, and we invite you to use whichever method is the most convenient for you.
First, you're welcome to call and speak with a Banking Specialist. For your convenience, they are available to help 24 hours a day, 7 days a week, and can be reached by simply dialing 1-888-751-9000. As always, you're also welcome to visit a TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you're unable to call or visit a Store location, we completely understand, and would like to recommend that you then send us a secure message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We apologize that we couldn't assist you directly today, Lisa, but we look forward to hearing from you soon.
We hope you have safe and happy New Year!
Brittany M, Mount Laurel
December 30, 2017 07:15:14 AM