Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I have been confused lately with the pending transactions and if it's reflected in the current balance but I went to the store and my mom didn't give me enough money so I used my card. I realized that I don't think I had enough to cover the balance at the store after I paid and I would be negative about $XX. So I put $XX back into my account because that's all the cash I had on me. The arm said my balance was -XX but I checked online and it said my balance was +XX which one is right because it's the exact opposite
Jessica, Valley Stream
March 20, 2016 03:16:04 PM
In reply to Jessica, Valley Stream
We understand your concern, Jessica and we'd be glad to point you in the right direction.
As this is pertaining to your account specifically, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at TD Stores and their hours please visit http://bit.ly/TDStores.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Jessica and have a good day.
Megan K, Mount Laurel
March 21, 2016 07:19:47 AM