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I'm trying to send money to a friends account and it says my account isn't eligible! Why ?
February 5, 2015 01:09:49 PM
In reply to Brandy, Pendleton
Hello, Brandy, thanks for making a stop at TD Helps. We are sorry to hear about your difficulties and would be happy to help point you in the right direction.
As this is pertaining specifically to your account, we would need to further review this with you. We ask that you connect with us at 800-493-7562, to speak with our Tech Specialists who are available 24/7. After account verification, we would be happy to look into this and help troubleshoot this issue for you.
You may also visit us during lobby hours for additional assistance here: http://bit.ly/TDStores.
Please understand that although we would like to assist you directly, we are unable to as TD Helps is considered an unsecured forum therefore we do not have access to your account information.
We hope this helps and please let us know if you have any other questions.
Colleen B, Mount Laurel
February 5, 2015 01:11:14 PM
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