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Do I need to reset my password? I can't log in
November 6, 2014 12:07:00 PM
In reply to Susan, Swanzey
Hi, Susan and thanks for reaching out on TD Helps for assistance today! We're sorry to hear of any trouble with your password and are happy to help get you going again.
If you're password for your TD Bank Online Banking or BusinessDirect account isn't working right now, it's possible that your account has become locked. This occurs after 3 login attempts, for your account security. To review and fix your online account, please contact a Digital Banking Specialist directly at 800-493-7562, 24 hours a day, 7 days a week, and we will be more than happy to assist you.
If you don't think you've exceeded your number of login attempts, you're also able to reset the password for your personal account yourself if you remember your user name and have a Social Security number. Please start here: http://bit.ly/1eaISlq. Then, please click the Trouble Logging In link located below the password field. After entering your user name and the last four digits of your Social Security number, you'll be asked to answer two security questions. If you can successfully complete these steps, you'll be able to update your password.
Another option you have is to stop in at your local TD Bank Store, where a Representative will also be able to help. Please feel free to check out http://bit.ly/TDStores for locations and hours near you.
If you are referring to your password on tdcardservices.com, you can contact one of our Credit Card Specialists 24/7 at 888-561-8861.
And to reset your password for a TD Go Card please click: http://bit.ly/1m8bjUS and select "Forgot Password." For additional assistance please dial 1-855-219-8050.
We hope this has been helpful, Susan! We welcome you again anytime, take care.
Kristen P, Mount Laurel
November 6, 2014 01:45:32 PM