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I deposited a check Monday, and the first 100 was made available, but then it was withdrawn for my purposes right away. The teller said that the next 100 would be made available to me Wednesday, which it is not. And, there is a pending verification for deposit, but is a negative 100, not +100. Why?
December 31, 2016 10:11:25 AM
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In reply to Alex, Boston
Great question, Alex, and thanks for looking to TD Helps for your answer. We are happy to assist you!
While most checks deposited prior to 8:00pm are available the next banking day, there are circumstances when they may be held for a longer time:
1. New Accounts-- During the new account's first 30 days, check deposits may be held up to seven business days. This applies to new TD Bank Customers only.
2. Large Checks-- Checks over $1500.00 or check deposits greater than the Customer’s average daily deposits may be held up to seven business days
3. Re-Deposited Checks-- Checks that have been previously returned may be held up to seven business days.
4. Repeated Overdrafts-- Customers who have overdrawn their account an excessive amount of times (6 or more overdrafts in a 6 month span) may have a seven business day hold placed on all check deposits.
5. Reasonable Cause-- If we have reason to believe a check is uncollectible or we have received notice the check is in the process of being returned the check may be held up to seven business days.
As this is pertaining to your account specifically, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope this information helps, Alex. Enjoy the rest of your day!
Customer Service Team, Mount Laurel
December 31, 2016 10:12:02 AM
1 person recommended this