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i cant find anything on the web or phone to fix this
February 10, 2015 06:17:29 AM
In reply to james, medford
Thanks for getting in touch with us, James.
It sounds like you're trying to make a payment to your phone carrier from your TD Bank account. If this is the case, and you're unable to process a payment, there are a few possibilities to consider correcting this issue.
If you initiated the payment directly through your phone carrier, you may want to reach out to them for assistance if you have not done so already. They should be able to help you understand why the payment was unable to process. We recommend confirming all of the account information used in submitting your payment. From there, we hope that you can correct the issue and submit your payment again successfully.
If you submitted the payment to your phone carrier using the TD Bank website or Mobile App, then we would like to assist you directly with this. Please understand that we would like to help, but because TD Helps is considered an unsecured forum we do not have access to your personal account information. With that being said, we recommend you connect with us by phone so that we can better assist you. Feel free to call 888-751-9000, 24/7 to speak with one of our Banking Specialists. We can look into the payment for you to help determine why it was unable to be processed.
Or, if it's an issue directly with our Mobile App or TD Bank Bill Pay that you're experiencing, please reach us on 800-493-7562, also 24/7. After account verification we'd be more than happy to see how we can help with your payment. Additionally, you may visit any TD Bank Store for assistance. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
Hope this will help and we look forward to hearing from you soon, James!
LiShu R, Mount Laurel
February 10, 2015 06:20:54 AM