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January 13, 2015 02:05:04 PM
In reply to Erik, Stuart
Thanks for coming by TD Helps with your question, Erik. Sorry to hear you're having issues downloading your transactions. We'll be sure to get you in the right direction to resolve this.
Online Banking supports access to your account information with the use of QuickBooks or Quicken. You'll find all the details here: http://bit.ly/VWiinn. This link reviews the benefits of QuickBooks or Quicken and how to synchronize the system to your Online Banking account. Check out: http://bit.ly/1rdJX0S as this provides additional information such as Frequently Asked Questions and a Step-By-Step guide on how to update QuickBooks or Quicken on your computer. For additional help troubleshooting the issue that you are experiencing with your third party software, we ask that you connect with us at 800-493-7562. Our Specialists are available 24/7 and would be happy to help.
We hope this helps Erik. Let us know if you have any further questions.
Cameron P, Mount Laurel
January 13, 2015 02:05:59 PM
I found out it was programmed obsolescence built into the Quicken Essentials program. Every four years, the program stops processing downloads. You must purchase another program update every four years. Thanks for the reply
January 17, 2015 01:33:37 PM
Welcome back, Erik and Happy Saturday to you!
We're glad to hear that you determined what the issue was, Erik and we hope that any problem you had is resolved. Thanks for taking the time to reply and let us know! You're always welcome to write us again on TD Helps with other inquiries, or for any Quicken troubleshooting, call us 24/7 on 800-493-7562.
Thanks again and enjoy your weekend, Erik! Best of luck to you this year.
Kristen P, Mount Laurel
January 17, 2015 01:38:42 PM