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My sister sent me $100 from her account which is Chase using Zelle she sent it 09/21/2017 I still haven't received it and it's 09/22/2017 how long does it take because she said the money was removed from her account
Johanna, New York
September 23, 2017 10:13:08 AM
3 people recommended this |
In reply to Johanna, New York
Happy Saturday, Johanna!
We appreciate you bringing your concerns to TD Helps today, and we're sorry to hear that you haven't yet received your transfer. We'll be more than happy to help.
When someone sends you funds using the clearXchange network, the transfer may need to be retrieved before it can be credited to your account. You should be alerted of the payment by text or email, depending on which option your sister used.
Retrieving these funds is easy, and can be done by simply logging into your TD Bank Personal Online Banking and ensuring that you’re enrolled in Send Money. Once you’ve set up your mobile phone number or e-mail address (the one your contact has used for sending you the payment) the payment will display on the activity screen, ready to be deposited into your account.
If you haven't enrolled in Send Money yet, it can easily be done through your online or mobile banking. To begin, log in by clicking here: https://go.td.com/1eaISlq. Select the 'Send Money' tab and ensure the email address shown is correct. You'll then need to accept the Terms and Conditions. If you decide to sign up for this service with your mobile number, select text or call to receive a verification code. If you sign up using your email, we'll send you a verification code by email. Be sure you have mobile notifications enabled for TD Bank. If you sign up with your email and don't receive the verification code, please check your e-mail spam folder. You'll then need to enter the code to verify your email address or mobile number. We'll show your accounts that are eligible for Instant Transfer. Just choose the one you wish to use.
If you choose to set up this service from the mobile app, select 'Send Money' from the quick links or transfer screen and continue with the same instructions above.
If you're fully enrolled and the payment hasn’t displayed, make sure your contact has used the same mobile or e-mail address you’ve set up in Send Money.
If you have any additional questions, or you're still experiencing trouble with your transfer, we invite you to connect with us directly, and we'll be more than happy to go over your account with you directly. Our Tech Support Team is available 24 hours a day, 7 days a week, and will be happy to help at 800-493-7562. Additionally, you're also welcome to visit your nearest TD Store location, during lobby hours, to speak with a Customer Service Representative for assistance. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
We sincerely hope this helps, Johanna. Enjoy your weekend!
Brittany M, Mount Laurel
September 23, 2017 10:13:31 AM