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Charles Jack, Ormond Beach, FL
June 3, 2015 09:56:41 AM
6 people recommended this |
In reply to Charles Jack, Ormond Beach, FL
Good day, Charles Jack and thank you for dropping by TD Helps today.
Based on the inquiry we received, it sounds like you're expecting your Social Security direct deposit. Please know that for electronic funds transfers or direct deposits, funds are available to you on the date designated by your depositor. These types of deposits are processed overnight at varying times. We invite you to look at our Personal Deposit Account Agreement here: http://bit.ly/1kb17UQ. On pages 38-41 you can find our Funds Availability Policy along with information about when you'll have access to deposits.
If your Social Security direct deposit has not been received on the day it was scheduled, please feel free to call 888-751-9000, 24/7 to speak with one of our Banking Specialists. After account verification they'd be more than happy to review your deposit with you. Also, you may visit any TD Bank Store, during normal lobby hours to have your deposit reviewed in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores. Please understand that we would like to assist you here; unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
We hope the information provided help. Let us know if you have any further questions. Have a great one, Charles Jack!
LiShu R, Mount Laurel
June 3, 2015 09:57:34 AM
1 person recommended this
My social security check was scheduled on the 23rd and has not showed up on my account.
Mary, Bradford, Pa
May 24, 2016 06:59:37 AM
6 people recommended this
In reply to Mary, Bradford, Pa
Thanks for joining our conversation here on TD Helps, Mary.
Please understand that we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
If you still have not received your Social Security direct deposit, please contact us directly at the options listed in the previous response, so we may further assist you.
Thanks again for stopping by, Mary. Have a good one!
LiShu R, Mount Laurel
May 24, 2016 07:00:32 AM
Has my social security check been deposited
December 15, 2016 11:43:07 AM
2 people recommended this
In reply to Umberto, Robstown
Thanks for stopping by TD Helps, Umberto.
Since this is pertaining to your account specifically, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit: https://go.td.com/1lvjfOJ
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope this helps and you have a great holiday season.
Customer Service Team, Mt. Laurel
December 15, 2016 11:48:46 AM
my check should be in my account on the 19th....it still isnt there today...
ralph, akron, ohio
June 21, 2017 09:44:58 AM
In reply to ralph, akron, ohio
Welcome to the conversation, Ralph. We'd be glad to review direct deposits with you.
For direct deposits, funds are available to you on the date designated by your depositor. These types of deposits are processed overnight at varying times and will be available for use once processing is complete.
We invite you to look at our Personal Deposit Account Agreement here: http://go.td.com/1kb17UQ. On pages 40-44 you can find our Funds Availability Policy along with information about when you'll have access to deposits.
Please note, if you've just started your direct deposit with your employer and haven't received a deposit yet, please keep in mind that direct deposits generally take 1-2 payment cycles to begin. Usually, they will test the account first with a zero dollar deposit to make sure all your account information is correct.
If this isn't a new direct deposit, we recommend contacting us directly at 888-751-9000. After account verification, our Banking Specialists can contact our ACH Department for more information on your direct deposit. Please keep in mind, our ACH Department is open Monday – Friday between 8:30 AM – 5:00 PM.
We can also help during a visit to any TD Store. To take a look at TD Stores near you please visit here: http://go.td.com/1f9DSJR.
We apologize as TD Helps is considered an unsecured forum. Because of this, we do not have access to your account specific information to assist directly.
Have a great day, Ralph. We hope this information clears things up!
Megan K, Mount Laurel
June 21, 2017 09:45:33 AM
my bills are due and i need my ss to pay them
ryan, west columbia, s.c.
June 27, 2017 02:49:33 PM
In reply to ryan, west columbia, s.c.
Thanks for joining in, Ryan.
Please know that the information mentioned above is still up to date.
If you were expecting a direct deposit that has not arrived, we ask that you use the contact methods mentioned above to reach a Banking Specialist to review your account.
We also recommend reaching the depositor directly to discuss your concerns.
Enjoy your day, Ryan, and thanks for choosing TD.
Megan K, Mount Laurel
June 27, 2017 02:49:42 PM
my ssy dirt despoiy check is not in my account
phillip, upper darby
October 3, 2017 11:26:03 AM
In reply to phillip, upper darby
Hi Phillip! Thanks for joining the conversation.
We're glad to report that information provide above is still accurate. We encourage you to review some of our friend's responses for information on direct deposits.
If you've confirmed that Social Security has sent a direct deposit to your account using all the correct information, we'd be happy to take a look to see if we've received it yet and when the release date may be. Just give us a call 24/7 at 888-751-9000 or stop in to see us at any of our Stores. To find one near you, please click here: https://go.td.com/1nq31dc. You may also send us your request by secure message through your online or mobile banking. To send a secure message, log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We can generally respond within 24 hours or less.
We hope you have a great day, Phillip!
Candice A, Mount Laurel
October 3, 2017 11:26:24 AM