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Karen, Merritt Island
May 5, 2015 11:00:45 AM
In reply to Karen, Merritt Island
Welcome to TD Helps, Karen and thanks for stopping by with your question.
There are several ways that you may cancel a debit card transaction. We'd like to go over the options with you.
If the transaction was made by using your TD Bank Debit Card (the card linked to your Checking account), and it is currently in Pending status, in order to have the funds released, the vendor may fax a letter to us on their letterhead to the attention of Fulfillment at 1-856-533-1138. They need to include the following:
1. Date of authorization
2. Your full debit card number
3. The exact amount debited
4. A brief statement from a representative expressing that they authorize the hold to be released.
If the transaction has already been posted to your account, you may contact the merchant directly to determine if the merchandise can be returned and funds can be refunded. Please note; because of the Merchant Return Policy, it is recommended contacting the merchant first to determine the possibility of refunds.
Please understand, as we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
To best assist you, please contact us 24/7 at 888-751-9000 or feel free to visit us during lobby hours to speak with a Customer Service Representative. Click here: http://bit.ly/TDStores for a list of TD Stores and hours near you.
Additionally, if you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq . On the left hand side, you should see and option to "Send a secure message" located in the “Message Center”. If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8.
If this purchase was made by using your TD Visa Credit Card, you may contact our Credit Card Specialists 24/7 at 888-751-9000. For TD Go Card assistance, you may contact TD Go Card Customer Service 24/7 at 855-219-8050. Just in case you are referring to TD Visa Gift Card, our Visa Gift Card Specialists can be reached at (888) 294-2249.
Hope this helps and let us know if you have any additional questions.
Brian M., Mount Laurel
May 5, 2015 11:01:16 AM