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He has tried to make the purchase 3 times and each time his account is frozen and customer service tells him to wait and hour and try again.... and it blocks it again. First bank account and he is ready to close it. Why can't you fix this? It's a new card he just got today and was told he could use immediately.
Marcia, Bangor, ME
September 2, 2015 08:57:30 AM
In reply to Marcia, Bangor, ME
Thanks for joining us here at TD Helps, Marcia. We are sorry to hear about your son's debit card difficulties and would be glad to help point you in the right direction.
To best assist your son, we ask that he contacts us directly at 888-751-9000. After account verification, we'd be glad to review this further with your son. If he prefers, he may also wish to visit us during lobby hours for additional assistance here: http://bit.ly/TDStores.
Please understand that although we would like to assist directly, we do not have access to your information as TD Helps is considered an unsecured site.
Please let us know if you need anything else. Have a good day.
Yen D, Mount Laurel
September 2, 2015 09:01:40 AM