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November 30, 2014 06:58:10 PM
In reply to Leslie, Victoira
Hello Leslie and thank you for visiting us today on TD Helps. We're sorry to hear that your son has lost his ATM card while traveling outside the country. We'd like to offer some suggestions so he can obtain a new card as soon as possible.
First of all, if he has not done so, please ask him to contact us immediately to have his card closed. When calling from Peru, please dial direct 1-856-751-9000 or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. As we would like to assist you directly, unfortunately, we do not have access to his personal information since this is considered an unsecured forum.
As far as obtaining a replacement card, we also have him covered. If he is already enrolled for online banking, he may send us a secure message with the following information:
His account number
Address to where the card should be mailed
Does he want his card to be sent via Federal Express?
Please also include the following statement “I take full responsibility for the card being mailed to the alternate address.”
To send a secure message, he must first logon to his TD Bank online profile. He can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, he should see an option to "Send a secure message" located in the “Message Center." If he has not enrolled, please ask him to call us at the same number listed above and speak with our Banking Specialists.
If he is enrolled for our BusinessDirect online banking, he may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
Once we receive his secure online message, we will be able to process his request.
We hope you find our answer helpful and please don't hesitate to return to TD Helps if you have any further questions.
Katherine G, Mount Laurel
November 30, 2014 07:00:47 PM