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February 15, 2018 12:15:08 PM
In reply to Tracy, Fairfield
Good afternoon, Tracy, and thanks for bringing your concerns to TD Helps.
We'd first like to apologize that your son was unable to receive assistance from PayPal, and please know that we're here to help!
The security of our Customer's and their account information is our number one priority here at TD Bank, and in the event that your son believes his account may have been compromised, he's more than welcome to connect with us so that we may take the appropriate steps to prevent fraud from occurring.
If your son had his TD Bank Debit Card linked to his PayPal account, he may connect with one of our Banking Specialist. For his convenience, Banking Specialists are here to help 24 hours a day, 7 days a week, and can be reached by dialing 1-888-751-9000.
In the event that his TD Bank account number is linked to his PayPal, and not his debit card, he may connect with a Fraud Specialist. Fraud Specialists are here to help 7 days a week between the hours of 7am to Midnight, and can be reached by simply dialing (800) 893-8554.
We look forward to assisting your son at his earliest convenience, Tracy, and we hope this provides you both with some peace of mind.
Thanks again for joining us on TD Helps today, and enjoy the rest of your afternoon.
Brittany M, Mount Laurel
February 15, 2018 12:16:08 PM