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November 7, 2017 09:21:08 AM
In reply to Norman, Ottawa
Thanks for reaching out to us at TD Helps, Norman!
That is correct! If you've deposited a check that has returned for any reason, a legal copy of the check should be mailed to your home address on file. Depending on the return reason, you should be able to deposit that legal copy again. We do recommend first reaching out to the maker to determine if funds are available prior to making the second deposit if it was returned for Non-Sufficient Funds. For return reasons such as a Stop Payment, we would recommend obtaining a new form of payment from the individual who issued you the check.
If you have any additional questions, please don't hesitate to give us a call 24/7 at 888-751-9000 or stop in to see us at any of our Stores. To find one near you, please click here: https://go.td.com/1nq31dc.
We see that you're writing in to us from Ottawa today. If this is actually in regard to your account with TD Canada Trust, rather than with us here at TD Bank in the United States, the information could differ. We recommend posing your question to our friends at TD Helps in Canada, by clicking here: https://go.td.com/1QBOF4U. If you'd like to speak with a representative at TD Canada Trust directly, you can call their 24/7 Customer Service line at 866-222-3456. We also want to provide you with a link to all of TD Canada Trust's contact info. You can find that by clicking here: https://go.td.com/2tp27BR.
We're certain they'll be able to give you all the info you'll need about your returned deposit.
Either way, we hope this information helps. Have a great day, Norman!
Candice A, Mount Laurel
November 7, 2017 09:22:53 AM