Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
don, n. cape may
June 21, 2015 08:45:37 AM
In reply to don, n. cape may
Welcome to TD Helps, Don. We're sorry you're having difficulties with your Mobile Deposit, and we'll be sure to put you in the right direction today.
We'd like to suggest a few tips to begin using your Mobile Deposit feature again for your TD Mobile App.
First, please note that mobile deposit feature is available for our Customer with an active Checking, Savings, or Money Market account that has been open for 90 days or more. We invite you to take a look here: http://bit.ly/1e3jiYF for more information along with Frequently Asked Questions (FAQs) for TD Bank Mobile Deposit. Please also see this link for more information and guidelines to TD Bank Mobile Banking and Mobile Deposit at: http://bit.ly/1ff8byL.
In case you haven’t done so, to download the Mobile App for your Tablet, please click here: http://bit.ly/1opBqUt. You can input your mobile phone number for a text message containing the TD Bank Mobile App link.
If you meet the qualifications listed earlier and have the TD Bank Mobile App downloaded to your tablet already, please note that some devices have a privacy setting which may disable the camera function for the TD Bank App. We'd recommend reviewing your mobile settings to ensure that they are allowing the use of this feature.
Additionally, we'd also suggest that you use the most recent version of the Operating System for your phone, as well as the most recent version of the TD Bank App. If either of these is out-of-date, please download a new version, any outdated version may prevent you from using all the available features. Also, if you re-install the TD Mobile App and it asks for permission to use your camera, please allow this access.
Please also refer to our list of Frequently Asked Questions for mobile deposit at the first link provided above, which could also help troubleshoot your issue.
If these suggestions don’t resolve this for you, we do recommend discussing the issue further with our Tech Support Team 24/7 at 800-493-7562. Or, if you’d like, you’re always welcome to visit any TD Bank location during lobby hours as well. Please visit: http://bit.ly/TDStores to find a TD Bank near you.
We hope this information is helpful, Don. We hope you enjoy the rest of your week!
Alara B, Mount Laurel
June 21, 2015 08:48:29 AM