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I am trying to access my accounts and withdraw cash in Belarus. I have been here many times and never had a problem before and this time, it tells me my pin is invalid for both of my cards. Please, help me. It is rather expensive to call from the Eastern Europe and the time difference makes it nearly impossible to get in touch with anyone. Is there any solution to this ? Can I change my pin code online ? Thank you in advance.
Larysa, North Andover
March 30, 2015 05:46:27 PM
1 person recommended this |
In reply to Larysa, North Andover
We're sorry to hear that you're experiencing acceptance issues, Larysa. We'd be happy to point you in the right direction.
It is always recommended to place a Travel Notification on your account prior to traveling to limit acceptance issues while overseas.
As you are writing us from abroad, you can contact us 24/7 from outside the United States on 1-856-751-9000, or call us collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. Our Representatives will be happy to not only place a Travel Notification but assist you with your Debit Card.
You may also send us a Secure Message through your Online Banking by logging in here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
If you are enrolled for our BusinessDirect Online Banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
If you choose to send a secure message, please include the exact travel dates, destinations and if there will be any connecting flight if applicable. You may also send us a message in regards to your Debit Card as well.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information. We apologize if this causes any inconvenience.
We'd also like to share with you, your TD Visa Debit Card is convenient, secure and rewarding- so you can shop and bank with confidence. You can use your debit card at millions of locations that accept VISA across the globe.
By placing a travel notification, this will help us be aware if we see foreign transactions on your account. For more travel tips while overseas, please visit http://bit.ly/1gDrDYu. You may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc.
We hope to hear from you soon, Larysa and have a good day.
Megan K, Mount Laurel
March 30, 2015 05:48:26 PM