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I have never changed this info so I need help plz
Diana, Polk City
January 13, 2015 06:05:19 PM
In reply to Diana, Polk City
Welcome to TD Helps, Diana!
If your online access is locked, it means the password or answer to the security question may have been entered incorrectly multiple times. We'd be happy to help you get back up and running with TD Bank Online Banking or even TD Bank BusinessDirect. Please contact our Banking Specialists 24/7 at 888-751-9000 (800-493-7562 option 2 for BusinessDirect). After one of our Specialists has verified you with the proper identification information, they’ll be able to assist you in gaining access to your Online Banking.
If you are unable to contact us via phone, you can always visit your local TD Bank Store during lobby hours. Visit http://bit.ly/TDStores to find a location near you.
Check out a few tips when creating a new username or password:
-Use a combination of numbers, letters and special characters, but no spaces
-Your password should be unique. Memorize it and do not disclose it to anyone else
-Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
-Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
Hope this helps answer your question and have a great night!
Justin B, Mount Laurel
January 13, 2015 06:09:19 PM