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Would my mom be able to go to the bank and pick up my new debit card with my consent?
November 4, 2015 02:52:46 PM
In reply to Nick, yorktown
We're sorry to hear about your debit card, Nick. We'd be happy to discuss.
Please know that in order to receive a new card that you would have to reach out to us directly. We apologize for any inconvenience as your mother would not be able to obtain a debit card on your behalf.
You are able to contact our Banking Specialists 24/7 by dialing 888-751-9000. After account verification, our Representatives will be glad to mail you a new card. Please know that your new card may take up to 7-10 business days to arrive to the address we have on file for you.
Similarly, you are able to send a secure message via Online Banking to request a new debit card. To send a secure message, please sign in to your account by visiting www.tdbank.com. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that your new card may take up to 7-10 business days to arrive when requested over the phone or via secure message and will be sent to the address we have on file for you.
As always, you are able to visit any TD Store to obtain a new debit card the same day. To take a look at TD Stores near you and their hours please visit http://bit.ly/TDStores. Be sure to bring your valid photo I.D. upon your visit (Driver's License, Passport, Military I.D. etc.).
We hope this helps, Nick and have a good afternoon.
Megan K, Mount Laurel
November 4, 2015 02:54:16 PM
In reply to Megan, Mount Laurel
Help....my card shut down im leaving on a cruise Monday morning
Arnet, riviera beach
December 11, 2017 08:19:13 AM
In reply to Arnet, riviera beach
Thanks for joining the conversation, Arnet. We're sorry for any inconvenience this has caused you, and we'd like to help.
Based on the information you provided, it sounds as though there may be a block on your debit card. We ask that you give us a call by dialing 888-751-9000, available 24/7, to review the account.
If you are unable to reach us by phone, and you have access to your online banking, you may also send us a secure message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. Please be sure to include the transactions that you attempted, and declined, so that we may remove the block from your debit card. In addition, if you didn't provide us with your travel information before your trip, please also include the dates and your expected destinations.
Please know that we would like to assist you directly; however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Arnet. Safe travels.
Natasha M, Mt. Laurel
December 11, 2017 08:22:14 AM