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but I saw later that my TD card was in fact charged and the payment is pending. How can I stop that payment
Wende, New York
November 9, 2014 07:48:32 PM
In reply to Wende, New York
Thank you for joining us on TD Helps, Wende. We're sorry to hear of any troubles you are having with your debit card and would be happy to help point you in the right direction for help.
Although we cannot place a stop payment on Debit Card transactions, we would be happy to provide other options available to you.
Since the transaction is question was made by using your TD Bank Debit Card (the card linked to your Checking account), if it is currently in Pending status, in order to have the funds released, the vendor may fax a letter to us on their letterhead to the attention of Fulfillment at 1-856-533-1138. They need to include the following:
1. Date of authorization
2. Your full debit card number
3. The exact amount debited
4. A brief statement from the merchant expressing that they authorize the hold to be released
5. The merchant's signature
If the transaction has already been posted to your account, you may contact the merchant directly to determine if the funds can be refunded. Please note; because we are unsure of the Merchant's Return Policy, it is recommended contacting the merchant first to determine the possibility of refunds.
Please understand, as we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
To best assist you, please contact us 24/7 at 888-751-9000 or feel free to visit us during lobby hours to speak with a Specialist. Click here: http://bit.ly/TDStores for a list of TD Stores and hours near you. After account verification, our Specialists would be more than happy to help and provide the next step needed.
Additionally, if you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see and option to "Send a secure message" located in the “Message Center”. If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8.
Thank you again for joining us, Wende. If you have any other questions, feel free to stop by again.
Kristen P, Mount Laurel
November 9, 2014 07:49:29 PM