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On my iphone 6, out of the blue the app won't let me deposit personal checks...keeps saying error and try again. Neve has done that before.
February 19, 2015 02:41:20 PM
9 people recommended this |
In reply to Lindsey, Plainville
We're sorry to hear that you are having trouble with Mobile Deposit, Lindsey but we'd be happy to help.
We ask that you use the most recent version of the Operating System for your phone, as well as the most recent version of the TD Bank App. If either of these is out-of-date, please download a new version; any outdated version may prevent you from using all the available features. It may also be a good idea to remove the app and then reinstall it. If you reinstall the TD Mobile App and it asks for permission to use your camera, please allow this access.
For a list of Frequently Asked Questions regarding our mobile deposit feature, please see: http://bit.ly/1e3jiYF which could help troubleshoot your issue.
If these suggestions don't resolve this for you, we do recommend discussing the issue further with our Tech Support Team 24/7 at 800-493-7562. Or, if you'd like, you're always welcome to visit any TD Bank location during lobby hours. Please visit: http://bit.ly/TDStores to find a TD Bank near you.
We hope this helps, Lindsey and have a good day.
Megan K, Mount Laurel
February 19, 2015 02:42:03 PM
2 people recommended this
In reply to Megan, Mount Laurel
I too am having this issue and I am using the newest version of both my iphone software, and the TD APP. Is this a glitch in the APP?
February 21, 2016 11:34:47 AM
In reply to Carly, Toronto
Thank you for stopping by TD Helps this morning, Carly. We're sorry to hear that you are having issues with mobile deposit and we'll be sure to point you in the right direction.
We see that you are writing from Canada and that you might be trying to reach our neighbors to the north at TD Canada Trust. If this is so, please take a look here: http://go.td.com/1TtLvR3 as it could help.
Should you need to contact TD Canada Trust, you may do so 24/7 at http://bit.ly/1woOVay or you can submit your own question to their TD Helps page by clicking here: http://bit.ly/1zZhxro .
We hope this information is useful and come by TD Helps any time you have a question, Carly. Take care and enjoy the rest of your weekend!
Katherine G, Mount Laurel
February 21, 2016 11:36:08 AM
In reply to Katherine, Mount Laurel
I am also having this issue for the past few weeks. Newest TD app versions and newest operating system on iPhone 6. I tried restarting both the app and phone with no difference.
It switches between "error and try again" and "you've been logged out for security" etc... doesn't work at all, very frustrating. It works fine on my wife's iPhone 5.
March 9, 2016 07:00:19 AM
In reply to Nolan, Edmonton
Thanks for stopping by TD Helps today, Nolan.
We see you are writing in from Edmonton, Canada and wanted to inform you that you've reached TD Bank in the United States. We have a similar answer from our Partners at TD Canada Trust here: http://go.td.com/1TtLvR3.
You may also submit your own inquiry on our Partners TD Helps page here: http://go.td.com/1QBOF4U.
If you prefer to speak with a representative directly, you may contact our Partners 24/7 at 866-222-3456 and they will be happy to answer any questions you may have.
We appreciate your visit, Nolan and take care.
Alara B, Mount Laurel
March 9, 2016 07:01:12 AM
1 person recommended this
In reply to Alara, Mount Laurel
I have the Galaxy S7 and newest TD app. I tried many times during last 3 months. It never worked. I have to go to the bank at the end. What's wrong?
October 16, 2017 01:41:33 PM
In reply to Bruce, Tenafly
Thanks for joining the conversation, Bruce!
We're sorry to hear that you've also had some trouble making mobile deposits with your phone. We have reached out to our Tech Support Team and have confirmed that we do not have any known issues with mobile deposits.
If you continue to experience this issue, please contact our Tech Support Team directly at 800-493-7562 so that we may troubleshoot this with you.
We hope you're having a great day, Bruce!
Candice A, Mount Laurel
October 16, 2017 01:41:51 PM