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July 30, 2015 09:39:10 AM
In reply to Emily, Toronto
We appreciate you joining us on TD Helps, Emily. We're sorry to hear that you lost your TD Bank Debit Card though and we'll be sure to help with this.
If you're having any trouble reaching us through our toll-free phone number (1-888-751-9000), we recommend trying to contact us at our local phone number 1-856-751-9000. Both numbers are available 24/7 and please keep in mind that international phone charges may apply if you contact us at our local number.
If you have access to a landline where you're at, please know that you can also reach us 24/7 by calling collect with Operator assistance. Just ask the Operator to dial us at 1-215-569-0518 and we will gladly accept the call to help! Once we speak, one of our Banking Specialists can close your card and even order a new one for you right away.
Another way you can contact us to close your debit card is by reaching out to us through a Secure Message. If you're already enrolled for Online Banking with us, you can access your online profile by logging in here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located under the “Message Center.” When you get there, please select "General Customer Service" as your subject and then you can include your notes or comments to close out your debit card. We'll respond back within 24-48 hours to confirm it's been closed.
We hope these options help, Emily and have a safe trip!
Brian M., Mount Laurel
July 30, 2015 09:39:41 AM