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I forgot my secret answer, now trying to reset it but keeps saying my username is wrong, and I am not in the USA to fix this by phone
Sabrina, Jersey City
August 30, 2017 12:23:21 PM
In reply to Sabrina, Jersey City
Hi Sabrina, and welcome to TD Helps! We apologize for any trouble you're experiencing while trying to access your account online.
In order to be assisted with your username, if will be necessary for you to speak directly with a representative. We understand that you are not in the area right now and apologize for any inconvenience this might cause, as we do not currently have a self-service reset option for these.
From an international location, you may call collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518, or you can contact us directly at at 1-856-751-9000. For your convenience, we are available 24 hours a day, 7 days a week. To contact us from any country outside the United States, please first dial 011 and then follow by the numbers provided above.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to speak with you soon, Sabrina, have a nice day.
Candice A, Mount Laurel
August 30, 2017 12:23:34 PM