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March 3, 2015 01:26:17 PM
In reply to Yorenzo, Ontario
Good afternoon, Yorenzo. Thanks for writing in. We're sorry to hear of any troubles you are having with your debit card and would be happy to help point you in the right direction for help.
As this is pertaining to your specific account, we would need to review this further with you. As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
To best assist you, we encourage you calling our 24/7 Customer Service line at 888-751-9000, upon account verification, a Customer Service Representative will be able to determine the cause of the declines and offer the solutions as well. Also, you may visit any TD Bank Store to have your account and debit card reviewed in person during normal lobby hours. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
In addition, you may also send us a secure message if you are enrolled for online banking. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
Noticing that you're connecting with us from Canada, just in case that you're referring to your TD debit card issued by TD Canada Trust, as you have reached TD Bank in the United States; therefore, we invite you to visit here: http://bit.ly/1GfjwPH our friend, Sabrina, across the border has answered a similar question that may help you regain access to your card.
Please reach out to us again though if you have any further questions. Have a great day!
LiShu R, Mount Laurel
March 3, 2015 01:27:25 PM