Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
May 11, 2016 02:52:56 PM
In reply to Twyla, Calgary
We're sorry to hear this, Twyla and we'd be glad to point you in the right direction.
First and foremost, if you have not done so already we recommend reaching out to us directly to close your debit card. You are able to contact us 24/7 at 888-751-9000. Once speaking with a Banking Specialist, they will be glad to close your debit card, review your account for any unauthorized transactions and request a new card if you'd like.
You are also able to visit any TD Store for assistance with your account and debit card. To take a look at TD Stores near you please visit http://go.td.com/1f9DSJR. If you do decide to visit a TD Store to replace your debit card, we recommend reaching out to the Store prior to your trip to determine if your ID copy will be accepted.
Finally, you are able to request a new card by sending a secure message via Online Banking. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that debit cards requested over the phone or through secure message, your card may take up to 7-10 business days to arrive at your address.
If this is in regards to your TD Canada Trust account, we recommend reaching out to TD Canada Trust directly for help. You are able to take a look at their contact options here: http://go.td.com/1woOVay.
We hope this helps and have a good day!
Megan K, Mount Laurel
May 11, 2016 02:53:06 PM