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national grid lost a check i sent them claimed they never got it.
February 20, 2015 07:38:07 PM
1 person recommended this |
In reply to DANIEL, MASSAPEQUA
Thanks for the question and sorry to hear about any confusion in using our Bill Pay system, Daniel. We will be more than happy to clarify this for you.
First, we'd like to let you know that in order to determine if a TD Bank Bill Payment has been completed and the funds paid to your Biller, it is necessary to review your account online using the information found under the ''Accounts'' tab. Kindly note that although the information listed in the ''Bill Pay'' tab will reflect if a payment was scheduled and if we sent it out, the status of the payment with respect to your biller cannot be found there.
To determine if a bill pay check has been cashed by your biller, please follow these steps:
-After signing in to your TD Bank Online account here: http://bit.ly/1eaISlq,
-Click on the “Accounts” tab at the top of your page
-Then, click on the name of the appropriate account (the one you requested the payment be made from)
-Here, you may review your ''Account History'' to locate your payment to National Grid
Your bill payments will not be available in your account history until they have been presented for payment. Please note that if it is not listed there, the item has not yet been cashed by National Grid. For bill payments issued in the form of a check, the money is withdrawn from your account just like any other check – when your biller cashes it.
Please know that we'd be happy to answer any additional questions you might have. To discuss bill pay and this payment in further detail, please call a Tech Support Specialist directly at 800-493-7562, using Option 3, or feel free to stop by at any nearby TD Bank Store. A listing of our Store locations can be found at: http://bit.ly/TDStores.
Hope this clears it up a bit for you, Daniel! Thanks again for writing in and have a great weekend ahead.
Kristen P, Mount Laurel
February 20, 2015 07:39:34 PM