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I've tried paying my national grid bill via TD Bill Pay multiple times and the payments do not go through. All information has been correct - They still do not go through. What is the issue here?
April 24, 2015 07:38:23 AM
In reply to Tara, Boston
Hi Tara, we are sorry to hear that you're having difficulties with online Bill Pay and would like to guide you in the right direction for help.
To best assist you with your bill payment, we recommend contacting us 24/7 at 800-493-7562, Option 3 to speak with one of our Specialists. Upon proper account verification, we can identify the cause of the bill payment issue you're experiencing and offer possible solutions to get it resolved. If you prefer, you may also stop by any of the TD Store locations in your area, during normal lobby hours for additional assistance. To find out TD Store locations near you, please visit: http://bit.ly/TDStores. As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
Thanks again for writing to TD Helps, Tara. Let us know if you have any other questions and have a wonderful weekend.
LiShu R, Mount Laurel
April 24, 2015 07:39:19 AM