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michael, dresher pa
August 12, 2017 01:41:45 PM
In reply to michael, dresher pa
Good afternoon, Michael.
We're so sorry to hear that your Debit Card has become damaged, and we'll be more than happy to assist you with requesting to have a new card expedited to you.
The first and most convenient way to receive a new debit card would be visit a TD Store location, during lobby hours. A Customer Service Representative will be more than happy to have a new debit card printed for you on the spot! You will leave the Store location that same day with a card in your hand. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If visiting a Store location is not convenient for you, don’t worry, as we have other ways in which you may obtain a new card. The first would be to call and speak with a Banking Specialist, 24/7, at 1-888-751-9000. After verification, they'll be able to access your information, and order a new card to be sent to the address we have on record for your account.
In the event that you need a debit card sent to an address that is not on your account, or if you're unable to physically speak with a Specialist, you also have the option of sending us a Secure Message from your Online Banking. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu.
If you need to make a request to have your debit card sent to an alternate address, please be sure to include the following in your message:
Your full account number
Your full name
Address to where the card should be mailed
Please also include the following statement “I take full responsibility for the card being mailed to the alternate address.”
Once we have received your message, we will process your request, and confirm that it has been completed, typically within 24 hours.
If you have any questions at all, please don't hesitate to contact us at the number provided above.
Have a great weekend, Michael!
Brittany M, Mount Laurel
August 12, 2017 01:42:23 PM