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February 17, 2015 02:53:40 PM
In reply to nicholas, lancaster
Hey Nicholas, welcome to TD Helps. We'd be happy to go over your options on how to obtain a new TD Debit card.
Please note, if you need a new TD Debit Card due to the one you currently have is expiring, we’d like to inform you that a new TD Bank Visa Debit or ATM Card will be issued automatically approximately 3-4 weeks prior to the expiration date. Please note that it is mailed to the current address on file. Your new TD Debit Card should arrive in a white envelope for security purposes.
You may obtain a new TD Debit Card by calling our Customer Service Line 24/7 at 888-751-9000. After account verification, we would be happy to put in a request to have your new card be mailed to you.
Another way to contact us is by sending a secured message via Online Banking. To send a secure message, you will need to be enrolled to Online Banking first. If you are not enrolled to Online Banking yet, you can do so for free here: http://bit.ly/1lU2qfY. You will need your Social Security number, TD Bank ATM/Visa Debit Card, your account number, and your e-mail address. Once you have successfully enrolled, you will have immediate access to your account(s). Once you are logged in, you will then select the "Customer Service" tab after you log in. Beneath the section entitled "Message Center" select "Send a Message."
You should expect to receive your new TD Debit card within 7-10 business days. Again, your new TD Debit Card should arrive in a white envelope for security purposes.
If you prefer not to wait, did you know you can visit your local TD Store, during lobby hours, and we'd be happy to print out a new card for you immediately? Please take a look here: http://bit.ly/TDStores to find hours and locations near you. Once at the Store, if you have already ordered a new debit card online that is currently being mailed, please ask the Store representative to close it since it will no longer be useful once you activate the card you will receive at the Store.
We hope this helps and please enjoy your day.
Yen D, Mount Laurel
February 17, 2015 02:55:24 PM