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The company I work for has a checking account at TD Bank in Granville, NY. We started receiving a fee for paper statements and would like to get a debit card so we can get them online. Can I apply online or do I have to go to the bank in person?
Gregory, Poultney, VT
February 9, 2016 07:00:23 AM
In reply to Gregory, Poultney, VT
Thanks for submitting your question today, Gregory.
At this time, you may only have one TD Visa Debit Card for each authorized signer on an account. However, if you wish to add another signer to your existing Checking account, the new signer can also receive a TD Visa Debit Card once he/she is added to your account.
Just in case you need to add a signer to your account, you and the new signer will need to visit your local TD Bank Store together to sign the new signature card. To find a TD Store location near you, please visit: http://bit.ly/TDStores. Please make sure both parties, including you, bring the following documents: a valid photo I.D. (Driver's License, Passport, Military I.D. etc.) and Social Security Number.
If you are looking to replace your Debit Card or an authorized signer needs to order one, you can get your new Debit Card instantly by walking into any TD Bank Store.
You can also order a new Debit Card by calling Customer Service 24/7 at 888-751-9000. After account verification, our Customer Service Representative will place an order for a new Card that will be sent to the mailing address on your account. Please note that it may take 7-10 business days to arrive to your address.
You are also able to order a Debit Card while logged in to Online Banking via secure message. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
If you or a joint account holder is not currently enrolled, you are able to sign up here: http://bit.ly/1lU2qfY. You will need your account number, ATM/Visa Debit Card, Social Security Number and email address. If you have any trouble, please visit us at any TD Store during lobby hours or call the number mentioned above.
Once you have received your debit card, the Paper Statement Fee can be waived if you are enrolled for Paperless Statements. Fortunately, it only takes a few short minutes to switch over. We also offer different types of Checking Accounts that waive this fee as an added benefit. We invite you to take a look at the following link for a customized recommendation http://bit.ly/1gAWlhY .
To go paperless, follow the below steps:
1. Log on to your TD Bank Online Banking Account.
2. Click the Customer Service tab.
3. Select the link for Online Statement Settings.
4. Select the Online Statements option for each of your accounts.
5. Add the Email Address you wish to have statement alerts sent to.
6. Review the Online Paperless Statement Customer Agreement and hardware and software requirements.
7. Click the check boxes and click Save Changes.
Once you click Save Changes, you’ll be all set to enjoy the safer and greener option of Paperless Statements.
Also, if you are not already enrolled in TD Bank Online Banking, you can do so for free by visiting: http://bit.ly/1lU2qfY.
We hope this helps, Gregory and take care.
Alara B, Mount Laurel
February 9, 2016 07:02:58 AM