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Need help putting a stop on my account
October 26, 2015 11:01:20 AM
In reply to Rephunzel, Woodbridge
We appreciate the visit this morning, Rephunzel.
Placing a stop payment, whether is to an ACH or a check, is fairly easy and fast and we'd be happy to go over the options on how to do so.
When making the request, please be sure to provide the payment information which includes the payee and amount. If placing a stop payment for a check, you will also need the check number. Also, prior to placing a stop payment, we encourage you to review our fee schedule at http://bit.ly/1cTejgt since fees may apply. Keep in mind that a stop payment request does not apply to debit card payments, only to automated payments (payments done through a checking account and routing number) or checks. A stop payment request is only valid for one year, if you would like it for longer, a new stop payment must be placed at the expiration of the first. If at some point you would like to remove it, you must contact us directly and notify us.
To place a stop payment, you’re welcome to log in to Online Banking (choose "Customer Service" tab than "Stop Payment" under "Self Service"). If you are not currently signed up for online banking you may visit http://bit.ly/1lqyp6r to enroll. You will need your account number, debit card number and Social Security number to complete the set up.
You may also give us a call 24/7 at 888-751-9000 or stop by any TD Bank during lobby hours for further assistance. For locations and hours please check out http://bit.ly/TDStores.
If by chance this is a Debit card transaction, if it is currently in Pending status, in order to have the funds released, the vendor may fax a letter to us on their letterhead to the attention of Fulfillment at 1-856-533-1138. They need to include the following:
1. Date of authorization
2. Your full debit card number
3. The exact amount debited
4. A brief statement from the merchant expressing that they authorize the hold to be released
5. The merchant's signature
If the transaction has already been posted to your account, you may contact the merchant directly to determine if the funds can be refunded. Please note; because we are unsure of the Merchant's Return Policy, it is recommended contacting the merchant first to determine the possibility of refunds.
Please understand, as we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
We hope this was helpful information, Rephunzel. Have a great day!
Yen D, Mount Laurel
October 26, 2015 11:07:26 AM