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Isabel, West Palm Beach
January 24, 2015 12:41:39 PM
In reply to Isabel, West Palm Beach
Good day, Isabel and thanks for connecting with us here on TD Helps.
Sounds like you are a merchant and would like to fax us a Merchant Release authorization for a transaction processed by using a TD Customer's debit card. If so, please include the following information and it should be faxed to our Fulfillment Department at 856-533-1138:
-On your company's letterhead:
-TD Customer's name
-Date of authorization
- TD Customer's full debit card number
-The exact amount debited, or separate amounts if there are multiple authorizations
-A brief statement from a representative expressing that you authorize the hold to be released
Our Fulfillment Department is available to assist you 24/7 for your convenience. If everything is correct the charge can usually be released within 2-3 hours of receiving the fax.
If this charge was processed by using TD Customer's Visa credit card, please reach out to TD Card Services directly at 888-561-8861 for further instruction. They're available 24/7.
We hope the information provided help. Let us know if you have any further questions. Have a great one.
LiShu R, Mount Laurel
January 24, 2015 12:42:32 PM