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I am currently out of the States and have not been using my account in a long time.
Tried to login now but it seems my username or password are not correct.
Recovery through username and SSN also does not work.
Since I am out of the country I cannot call your number easily and the online contact form always tells me I cannot use any special characters.
So how can I get in touch to recover my username for my login?
March 13, 2017 07:40:54 AM
In reply to Stefanie, Berlin
We're sorry to hear that you're having trouble, Stefanie. We'd be glad to point you in the right direction.
We apologize for any inconvenience however in order to regain access to your online account, you'd need to contact a Banking Specialist directly. To do so from outside of the U.S., you are able to dial 856-751-9000 or 215-569-0518 collect from any landline telephone.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Stefanie. Have a good day.
Megan K, Mount Laurel
March 13, 2017 07:41:03 AM