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I have changed my password, answered all the questions, but can't get out of the change your password page. Please help
sandra, bridgeport, CT
May 19, 2017 08:23:53 AM
In reply to sandra, bridgeport, CT
We're sorry to hear that you're having trouble updating your password, Sandra. We'd be glad to help.
If the page that you're on is not responsive, we recommend refreshing the page. Please keep in mind that you will most likely need to fill in the necessary fields again.
You are also able to start this process fresh by visiting here: http://go.td.com/1eaISlq. Once you’re there at the Log In page, please click on the “Forgot your password?” link that is located under the field. Select the account type and input your user name. You will then be asked to answer two security questions, and after successfully answering the security questions, you will be able to reset your password. When creating your new password, here a few tips we can share with you:
-Use a combination of numbers, letters and special characters, but no spaces
-Your password should be unique. Memorize it and do not disclose it to anyone else
-Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
-Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
Please know that you are also able to use the steps mentioned above to reset your password from your Mobile Banking App.
If you continue to have trouble, please contact us 24/7 at 888-751-9000 or visit any TD Store for help! To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
Have a wonderful day, Sandra!
Megan K, Mount Laurel
May 19, 2017 08:24:01 AM