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I "lost" my password. My internet Explorer./Microsoft Edge has "
died". I had my password stored there. How do find out my password or reset it?
I can barley talk. I gad some recent surgery, my vocal chords are paralyzed. I recovering right noe, I can't go out yet.
Paul, Jackson Heights
October 13, 2017 04:08:27 PM
In reply to Paul, Jackson Heights
We're so sorry to hear about your recent surgery and health problems, Paul. We hope that you are resting and recover quickly.
With as many passwords as we're required to remember these days, it's so easy to forget one or get it confused with another. We'd be happy to help troubleshoot this with you. To start, please click here: https://go.td.com/1eaISlq to log in. Because passwords are case sensitive, first ensure that caps lock has not accidentally been turned on. This is a common reason for online passwords to be unaccepted. If you've confirmed this and your password still has not been accepted, you can use the self-service password reset option. To do this, click the 'Forgot your password?' hyperlink. You'll need to select whether it’s a personal or business account, enter your username, and the last four digits of your social security number. You'll then be asked to answer two of your security questions. Please note that these responses are case sensitive as well. After you've submitted your responses, you'll be able to reset your password.
If your password has been entered incorrectly too many times, your online banking could become locked. Should this occur, we would be happy to unlock it for you and reset your password, if necessary. This would require that we speak with your by phone or in Store. As your voice is paralyzed, we may be able to speak with a trusted family member or friend. We will need to speak with you first, but once verified, you may authorize us to speak with another individual for that phone call only. Please give our Tech Support Team a call 24/7 at 800-493-7562. We're available 24 hours a day, 7 days a week to help with any online question you may have. To be assisted in person once you're feeling better, stop in to see us at any of our Stores. To find one near you, please click here: https://go.td.com/1nq31dc.
We hope this info helps, Paul. Again, we wish you a speedy recovery!
Candice A, Mount Laurel
October 13, 2017 04:08:47 PM