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April 6, 2015 07:16:15 PM
In reply to Ligaya, Philadelphia
Good afternoon, Ligaya and thanks for visiting us at TD Helps today! We'd be more than happy to help.
From your description it sounds like you'd like to obtain a Merchant Release of funds that may have been placed on hold with your TD Bank Visa Debit card. To process a merchant release, the vendor you're dealing with may fax a letter to us on their letterhead. The pending charge must also still be active on your account and not have been collected by the company. We'll be able to release these items and return the funds to your available balance when we receive their fax.
They'll need to include the following information and it should be faxed to our Fulfillment Department at 856-533-1138:
-On their Letterhead, please provide:
-Date of authorization
-Your full debit card number
-The exact amount debited, or separate amounts if there are multiple authorizations
-A brief statement from the representative expressing that they authorize the hold to be released
Our Fulfillment Department is available to assist you 24/7 for your convenience. If everything is correct the charge can usually be released within 2-3 hours of receiving the fax.
If you would like any assistance with this process or to make sure the charge can still be released, we'd recommend contacting a Customer Service Representative at 888-751-9000, available 24/7 to assist you.
In case this is in reference to a charge on your TD Bank Visa Credit card, please reach a Card Services Specialist 24/7 at 888-561-8861.
We hope this is the information you were looking for, Ligaya and thanks again for stopping in! Have a great one.
Megan K, Mount Laurel
April 6, 2015 07:17:09 PM