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April 2, 2015 05:57:23 PM
In reply to Joe, Brooklyn
Hi Joe, thanks for coming by TD Helps. We would hate to lose you as customer, however, we'd be happy to help.
If your account has a zero balance, there are several options you can go about closing your account.
Your first option is to contact Customer Service and our Banking Specialists at 1-888-751-9000, available 24/7. You can also send us a secure message via your Online Banking. If you have not enrolled, you can do so for free by following this link: http://bit.ly/1lU2qfY. You will need your account number, Social Security number, your email address and your current TD ATM/Debit Card. If you run into any problems enrolling or if you do not have a TD ATM/Debit Card to enroll online, please call us 24/7 by using the number listed above. Once you've successfully enrolled and after you log onto your Online Banking, on the left hand side, you should see and option to "Send a secure message" located in the “Message Center. As always, you can also stop by any TD Store for this request.
Another option would be requesting your account to be closed by mail. Please mail your written, signed, and notarized request to:
TD Bank, N.A.
(Home Store Address)
(Home Branch Telephone Number)
Please be sure to provide your account number so we may issue you a check for the remaining funds in your account as well as your final statement. If you are unsure of which Store is your Home Store, take a look at http://bit.ly/TDStores for hours and locations or please contact our Customer Service line at the telephone number listed above.
We hope this helps, Joe. Thank you for stopping by TD Helps!
Justin B, Mount Laurel
April 2, 2015 06:01:38 PM