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September 11, 2014 03:45:15 PM
In reply to Michael, Simsbury
Thanks for joining us here on TD Helps, Michael. We’d be happy to provide some options for changing your Online Banking password.
If you currently know both your User Name and password and you’re looking to update the information, you can do so by clicking on the “Customer Service” tab; once you've logged onto your account online at www.tdbank.com . In the “Customer Service” tab, there will be a “Self Service” portion and under that portion, you will see a link to “Change User Name” and a separate link to “Change Password”.
If you remember your use name but do not remember your password, you have the option to reset your password by using the Self-Service feature via your Online Banking by visiting http://bit.ly/1eaISlq. On the "Log In" page, please click on the “Trouble Logging In” link that is located under the password field. Select the account type and input your User Name. You will then be asked to answer 2 security questions, after successfully answering the security questions, you will be able to reset your password.
When creating your new password, here a few tips we can share with you:
-Use a combination of numbers, letters and special characters, but no spaces
-Your password should be unique. Memorize it and do not disclose it to anyone else
-Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
-Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you are unable to remember your Online Banking information, both your username and password, or if you’re referring to TD Bank BusinessDirect please give us a call at 800-493-7562. Our Digital Banking Specialists are available 24/7 and after account verification, we would be happy to help!
If you are having trouble retrieving the login credentials for your TD Bank Credit Card, you can contact one of our Credit Card Specialists 24/7 at 888-561-8861.
As always, you could also visit your local TD Bank Store, where a Representative will be able to help you, please check here http://bit.ly/TDStores for Store locations and hours near you.
Let us know if you have any other questions. We hope enjoy the rest of day!
Katherine G, Mount Laurel
September 11, 2014 03:47:29 PM