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I am not living in the US anymore
September 19, 2015 11:57:56 AM
1 person recommended this |
In reply to Krishna, Edison
Hey, Krishna! Thanks for visiting us on TD Helps. We are sorry to see you go but understand if you need to close your account and can provide you with some options to do so from your current location.
First, we'd like to let you know that we are committed to your satisfaction as a Customer. If you have moved outside the United States, we do have some options for you to complete your banking without the need to visit a TD Bank Store. Please note that we offer fully featured online and mobile banking services and live telephone support available 24 hours a day, 7 days a week, and 365 days a year.
If you are not currently enrolled for Online Banking, you can sign up by clicking here: http://bit.ly/1lU2qfY, if you have a TD Bank Visa Debit Card or ATM number, and a US Social Security number. If not, you're more than welcome to contact a Banking Specialist directly for assistance with enrollment. Please contact us from outside the United States via phone at 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518.
Once you're enrolled, you're welcome to use this service to help you keep track of your account, and you can even communicate with us whenever you'd like using our Secure Messaging service available once you log in. To do so, please log in at our full website here: http://bit.ly/1eaISlq, click on the Customer Service tab, and the use the Send a Message link to talk with us about your account questions or requests.
If you still choose to close your account, we understand and can share some instructions with you to do so. If you prefer, you may remove the funds from your account by using your TD Bank Visa Debit Card, check, or transfer. If you choose to use this method, once the funds have been removed, please contact a Specialist 24/7 from outside the United States at the numbers mentioned above. It will be necessary to make a specific request to close the account once the balance is zero; please note the account will not close automatically. Or if it's easier, you can also send a Representative your request to close your account via Secure Message as mentioned above, after logging in to your Online Banking.
Thanks for the question, Krishna. Let us know if there's anything else we can do for you.
Customer Service Team, Mount Laurel
September 19, 2015 11:59:50 AM
1 person recommended this