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April 13, 2015 09:51:06 AM
In reply to KIM, lithonia
Thanks for connecting with us here on TD Helps, Kim! We are sorry to hear about any difficulty but are glad to be of help with your online account.
Since you mentioned that you need to add a security question to your Online Banking account but could not do so, it sounds like you may be using the TD Mobile App. If so, we kindly ask that you log in to our full website, which can be accessed here: http://bit.ly/1eaISlq or by visiting www.tdbank.com on any browser. Once you log in, this site will prompt you to add the security question and provide options to do so.
If you continue to experience any trouble, one of our Banking Specialists will be happy to assist you with updating your questions and answers, and logging you back into your account. You can reach a Specialist by calling 888-751-9000, 24 hours a day, 7 days a week.
If you would prefer, we also invite you to visit any local TD Bank Store near you. For lobby hours and locations near you, check out: http://bit.ly/TDStores.
We hope this helps and you can log back in, Kim! Please visit us again anytime it's convenient for you and have a great week.
Kristen P, Mount Laurel
April 13, 2015 09:51:58 AM