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Lidiya, Fairless Hills
February 4, 2015 09:47:21 AM
In reply to Lidiya, Fairless Hills
Hello Lidiya, thanks for connecting with us on TD Helps. We're sorry to hear you'd like to close your account and would like to see what we can do to help with your banking needs while overseas.
First of all, we'd like to take this opportunity to share with you that we are committed to being available when you need us. If you have moved to a country outside the United States, we do have some options for you to do all of your banking without the need to visit a TD Bank Store.
With our Online Banking, your accounts are easier to manage than ever! Whether you're checking your account balance or reviewing your account history and statements, our powerful suite of online banking services has you covered. If you are enrolled for Online Banking, you may log in by visiting http://bit.ly/1eaISlq. To view your most recent statement, please follow the steps below:
1. Click on the accounts link at the top of the screen
2. Click on the account number you would like to view statements on
3. Click on the “Statements” tab.
4. Choose the statement period you would like to view and click “View Statement”
5. You may then click the print icon if you would like to print a copy of your statement
If you are not currently enrolled, you can sign up by clicking here: http://bit.ly/1lU2qfY, if you have your TD Bank Visa Debit Card or ATM number, and a US Social Security number. If not, you're more than welcome to contact a Digital Specialist directly for assistance with enrollment. Once you're enrolled, you're welcome to use this service to help you keep track of your account, and you can even communicate with us whenever you'd like using our Secured Messaging service available once you log in. In the meantime, please contact us from outside the United States via phone at 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518.
If you still wish to close your TD Bank account, we respect your decision and can share some instructions with you.
If your account is currently at a zero balance, you may contact us directly at the numbers provided above. After account verification, our Banking Specialists would be more than happy to help. You can also send a Secure Message after logging in to your TD Bank online account as previously mentioned. Please find the Customer Service tab and use the Send a Message link to submit your request.
If your account has remaining funds, an easy way to close the account is via mailed written request. You may request to close your account and have any available money in your account be sent to you by check. You can mail a request with the following instructions:
▪Your account number(s)
▪Your request to close the account(s)
▪Your current address
For your security, please have the letter notarized. It can then be mailed to:
TD Bank, N.A
Your Home Store's Address
Your Home Store telephone Number
If you are unsure of which Store is your Home Store ( the Store location where your account was opened at), take a look at: http://bit.ly/TDStores for our Store locations.
Lidiya, please reach out to us again though if you have any further questions. Have a great day!
LiShu R, Mount Laurel
February 4, 2015 09:48:29 AM