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September 22, 2014 11:36:42 AM
2 people recommended this |
In reply to stacy, bensalem
Thanks for joining us here on TD Helps, Stacy. We’d be happy to provide some options for resetting your Online Banking security questions.
If you are able to access your Online Banking at this current time, you may update your security questions and answers by following the instructions below:
- After logging on to TD Bank Online with your user name and password, click on the “Customer Service” tab
- Under “Self Service” click on “Change Security Questions/Answers”
- Next to the question you wish to update or change, click on “Change”
- Follow the instructions on the screen and click “Update” when your changes are complete
If you are not able to access your Online Banking at this time, a member of our Digital Banking team can assist with changing or deleting your security questions and logging you into your account upon proper account verification. You can reach a Specialist by calling 800-493-7562, 24/7. If you would prefer, you can also visit a local TD Bank Store. For lobby hours and locations near you, check out: http://bit.ly/TDStores.
Please keep in mind: answers to your security questions are not case-sensitive; however they do require the answer you originally provided for the question.
For security question tips and other helpful hints for answering your security questions, you can visit: http://bit.ly/1ikiYdw.
Hope this helps Stacy. Let us know if you have any other questions. Have a great day!
Megan K, Mount Laurel
September 22, 2014 11:37:29 AM