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My documents are lost and I live in Panama. Not in Miami
December 7, 2017 09:08:06 AM
In reply to Susan, Panama
Welcome to TD Helps, Susan.
Based on the information you have provided us with, it sounds as though you may be looking to update your personal information, such as your address, email, or phone number, and are having trouble doing so. If this is the case, please don't worry, as we'll be more than happy to help.
When looking to update your personal information for your TD Bank account, you have a couple different options available to you, and we'll be happy to go over all your options so that you may choose the one that is most convenient for you.
First, if you have access to your Personal Online Banking, you can update all this information by simply logging in, which you are able to do using this link: https://go.td.com/1eaISlq. If you haven't yet signed up for online banking, that's okay, as you can start the enrollment process by clicking here: https://go.td.com/1lU2qfY. To complete the enrollment process, you will need your account number, debit card number, a valid email address, and your Social Security Number.
Once you're able to access your Online Banking, towards the top, right hand side of your screen, you'll want to click on the tab that reads 'Customer Service'. Next, under the 'Update Profile and Preferences' section, you'll want to click on the blue hyperlink that reads 'Contact Info'. After clicking this link, you'll be brought to a new page where you can update information such as your address, phone number, and email, as well as select the accounts you would like for this change to be reflected on. After entering in your information, to have these changes go into effect, simply click 'Send'.
If you have any trouble accessing your online banking, or if you'd prefer to make these changes with a Specialist, we're here to help. Banking Specialists are available 24 hours a day, 7 days a week, and can be reached at 1-888-751-9000. As you stated that you are currently out of the country, you may also call collect with operator assistance, from any landline phone, by asking the operator to dial (215)-569-0518.
We sincerely hope this information was helpful, Susan.
Thanks for joining us on TD Helps today, and we hope you enjoy the start to your day.
Brittany M, Mount Laurel
December 7, 2017 09:11:34 AM