Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
Hello, I ordered a GoCard for my son before around Christmas time and it said that I would receive the card in 5-7 days, but it is mid-way through January and I still have not received it. Who can I call to find out where the card is or what happened to my card?
January 20, 2015 02:37:02 PM
In reply to Michele, Newark
Thanks for writing in and sorry to hear you've encountered some difficulties with your Go Card, Michele. We'll be happy to help you resolve this.
First, we apologize for the trouble and we invite you to give a call to our Go Card Specialists at 855-219-8050, available 24/7. They'll certainly be able to help you with your Go Card account. If you have it available, to best assist you we recommend providing the confirmation number for your card that was sent via email when you applied. If not, don't worry as they can locate your account otherwise.
During your call, they'll be able to send a replacement card for you. Please note that your original card was mailed to the address you entered online, which is likely the billing address connected to the TD Bank Debit or Credit card you used to load the account. If this information doesn't match, this may have been the reason that it wasn't received. A Specialist can also review this info to be sure we have the correct address on file for you. Please allow 7-10 business days to receive your replacement card via mail.
For any other inquiries you may have, you can also refer to our Frequently Asked Questions at http://bit.ly/1gRpCay, or inquire with the Specialist at the number above when you call. We're also available at any TD Bank Store found here: http://bit.ly/TDStores.
Hope this helps, Michele! We look forward to chatting with you again soon.
Kristen P, Mount Laurel
January 20, 2015 02:37:41 PM