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I'm a Canadian resident who signed up for a TD Bank checking account approximately 4 weeks ago. I was told to expect mail regarding this account within 5-10 business days but it hasn't yet arrived. Can you please advise on next steps? I'm unable to call your help line at this time.
May 30, 2017 01:50:13 PM
In reply to Joelle, Ontario
Hi Joelle. We're very sorry to hear that you haven't received your welcome kit, but we're here to help!
To start, we will want to verify that we have your contact information on file correctly. As TD Helps is considered an unsecure forum, we do not have access to your account information.
If you're unable to call us due to it being an international number, you may call us collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. We're available 24 hours a day, 7 days a week and can get you right over to a Cross Border Specialist. If you find that you are able to call us, you may reach Cross Border Banking directly at 877-700-2913.
If you've already set up your TD Bank Online Banking, you can also send us a secure message. To send a secure message, visit www.tdbank.com and log in to your TD Bank online profile. You can also do this by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. We can generally respond within 24 hours or less.
If you will be visiting us here in the United States any time soon, you can stop in to see us at any of our Stores. To find locations near where you will be, please click here: https://go.td.com/1nq31dc.
We look forward to talking with you soon!
Customer Service Team, Mount Laurel
May 30, 2017 01:50:45 PM