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I just got this new visa debit card with the mail. But I am traveling right now overseas.
in the letter there is stated that my old card will stop working within 30 days.
I am not back within 30 days - what can I do?
September 5, 2016 08:42:18 AM
In reply to Sarah, NYC
Welcome to TD Helps, Sarah. We understand you concerns.
Please know that though you are away, you are able to activate your new debit card if it is in your possession. You are able to call us 24/7 by dialing 888-553-4122.
If you are not currently in possession of your new debit card, we recommend reaching out to us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope this clears things up, Sarah. Have a good day.
Megan K, Mount Laurel
September 5, 2016 08:42:28 AM