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I'm a new customer, I recently opened up a TD bank account on Oct 2 and enrolled in direct deposit for pay. my last payday was this Friday the 13th and my money isn't there yet. do I still have to wait the 2 weeks usually required for new customers? or how long will it take for my money to be available?
October 17, 2017 01:52:35 PM
In reply to K, Bronx
We'd first like to take an opportunity to welcome you to the TD Family! We're always happy to help, and we'll gladly clear up any confusion you may be experiencing with your direct deposit.
Here at TD Bank, direct deposits are available to you on the date designated by your employer. Typically speaking, when an account is new, it may take up to two weeks for direct deposit to be credited to your account as your employer may wish to ensure that your deposit will be successful. In most instances, your employer will first direct deposit a small amount into your account, and this amount may vary depending on your employer's preference. Generally, this amount is for zero dollars.
If you were expecting a deposit that was not credited to your account, you're more than welcome to connect with us directly so that we may review your account with you. Please know that while we would like to assist you, TD Helps is not considered secure, and because of this, we are unable to access your account or personal information.
However, our Banking Specialists are available 24 hours a day, 7 days a week, and can be reached at 1-888-751-9000. If you'd prefer, you're also welcome to visit your nearest TD Store location, during lobby hours, to speak with one of our Customer Service Representatives. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
In addition, you may also wish to contact your employer, as they may be able to provide you with more information on when you can expect to receive your first direct deposit.
We sincerely hope this helps provide you with some peace of mind, and please let us know if we can answer any additional questions for you.
Welcome again the TD Family, and we hope you have an amazing rest of your day!
Brittany M, Mount Laurel
October 17, 2017 01:52:52 PM