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I never received the new card I was supposed to get in the wake of the Home Depot security compromise. When will my old card stop working? Can I simply go to my local TD branch and have them make me a new card?
December 22, 2014 09:46:43 AM
In reply to Wayne, NYC
Thank you for coming to us on TD Helps, Wayne. We'd be happy to help you today!
As a new debit card should've arrived at your home address, don't worry because we have other ways to obtain a new debit card. You're absolutely right as one of the quickest ways to obtain a debit card is by stopping by a TD Bank location during lobby hours. Once or Specialists verify your account information, they can make a new debit card for you in minutes! Check out: http://bit.ly/TDStores to find a TD Bank near you.
If you are enrolled in Online Banking, you can send us a secured message requesting a new debit card. If you're not currently enrolled for Online Banking, you may do so by clicking here: http://bit.ly/1lU2qfY. Please have your account number, debit card number and Social Security number available. If you have any trouble signing up, please contact our Banking Specialists, 24/7 at 888-751-9000. Once you are enrolled, please sign into your account and select "Send a secured message"; which is located underneath the Message Center on left hand side of the page. You may also contact us 24/7 at the telephone number listed above to request a new debit card as well. Please note that it can take 7-10 business days for a new debit card to be shipped to your home address when making the request via telephone or via Online Banking.
We hope this answers your question and please let us know if you have any additional questions, Wayne
Yen D, Mount Laurel
December 22, 2014 09:54:57 AM