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Every time I try to login to my account after a few days of not doing so, usually a week, I get a message saying I "have exceeded" my allowed attempts at logging in. In other words, it's as if I've been putting in the wrong password, even though I haven't been on the site for at least a week. In order to fix this, I must go through the process of making a new password just to get to my online account. Any suggestions? Is there a bug with the site? This has been happening to me for about a month or so. I called the toll-free number, and was able to get them to reset my account, but this hasn't helped anything since then. Please help. This is becoming quite annoying. Thank you!
February 18, 2016 08:14:54 AM
In reply to Nadyne, Titusville
We appreciate you reaching out to us on TD Helps, Nadyne. We know how frustrating changing your password frequently can be. We've come up with some good tips to help avoid this issue.
When logging in to Online Banking, it is first a good idea to make sure that your Caps Lock is off and your Num Lock is on. This could be causing Online Banking to not recognize the information you are submitting.
If you know your user name, you may follow this link: http://bit.ly/1eaISlq. This will direct you to reset your password by clicking on the link "Trouble Logging In." From the drop down box select Personal then type in your Username. You will also be asked to type the last four numbers of your Social Security number. After this, please select continue. Online Banking will then ask you to answer two of the security questions you set up when you first enrolled in Online Banking. When you answer them correctly, you will then be asked to change your password. When creating your new password, here a few tips we can share with you:
Use a combination of numbers, letters and special characters, but no spaces
Your password should be unique. Memorize it and do not disclose it to anyone else
Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you are unable to provide the information needed, that’s okay. We are here to help! There are other options we can offer you. You can call us directly at 888-751-9000. Our Banking Specialists are available to you 24/7. After account verification, we would be happy to help reset your password and get you back up and running for your Online Banking. If you are unable to successfully verify your account or if you prefer to sit with a Customer Service Representative, you can visit us at any local TD Bank Store during lobby hours. For hours and locations near you, please take a look here: http://bit.ly/TDStores.
We hope that this helps out, Nadyne. Let us know if you have any other questions.
Kris M, Mt. Laurel
February 18, 2016 08:15:12 AM