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I am inquiring about my account that has overdraft fees on it that I am needing assistance with since I had thought I already had overdraft protection in place since I had previously spoken with an agent by phone who set it up for me
February 11, 2016 02:31:01 PM
In reply to rebecca, asheville
We're sorry to hear that you've recently been assessed fees, Rebecca. We'd be glad to point you in the right direction.
As this is pertaining to your account specifically, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://bit.ly/TDStores.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled, please call us 24/7 at the number listed above to speak with our Banking Specialists.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Rebecca and have a good day.
Megan K, Mount Laurel
February 11, 2016 02:31:22 PM